FAQ – Print Your Albums


What material is the piece?

Each plaque is made out of industry grade acrylic. We chose this material with you in mind: to protect your plaque! This material allows us to provide you with a plaque that is high-impact resistant (in case you get a case of the clumsies), light-weight, and high-transparency: for a super glossy finish. 

How long does it take to create my order?

We take pride in monitoring and controlling the quality of each item that leaves our warehouse. As each plaque is fully customized and created just for you, it takes us around 3-6 days to create your plaque. 

How long does it take to ship?

We like to give the gift of choice! Your plaque can be shipped for free, within 2-5 business days (but please allow for extra time if you are ordering your plaque from abroad - it may take longer). Or, if you’re in a hurry, you can choose to have your plaque shipped within 1-3 business days for priority orders - again, if you’re ordering from abroad, we do ask that you factor in more time to complete the shipping process. 

What size is the plaque?

Each plaque measures 8" x 11" (203mm x 280mm). 

Where are you located?

We’re proud to be a hands-on, all-American company, we manufacture and ship directly from Georgia, in the USA! 

Are you a legit company?

Of course we are! We know firsthand that there are many companies in our industry that get a bad reputation, but we’re out here to be the change we’d like to see. In fact, we created this company precisely because of bad experiences we’d had with other retailers. We have over 10,000+ customers from all over the world, and many of them choose to come back to us, which we believe is a testament to the quality of our product and service. 

We also have a team ready to support you with any issues you have around the clock, so if you have any questions: we’d love to hear from you! You can contact our support any time for more information. 

Can this play audio?

Unfortunately not - our product is an acrylic plaque so we are not able to make it play music. Maybe one day we will be able to offer you such a product, but for now: this remains a decorative piece or gift that does not sing along!

How do I purchase the stand?

Upon creating your perfect plaque, you will be asked whether or not you’d like to purchase a stand to place it on. Alternatively, click HERE to add the stand to your cart right away. 

Will my image come out clear?

This is one of our top priorities, and one of the most important elements of creating your plaque. We only allow images in 200 x 200 pixel resolution to make sure that the quality of your image comes through. Mobile pictures are allowed as they also allow for high quality images. Please don’t forget to check the preview of your item to make sure that you are happy with the outcome before ordering your plaque.